文档介绍：TrainingObjectives 培训目标TolearnmoreaboutCarrefour’smissionandSalesManagerresponsibilities. municatewiththeteam 学习如何更好地发展团队Tolearnhowtoplanmyworkandmanagemytime 学习如何计划我的工作和管理我的时间我们的一切工作的核心 是为了让顾客满意。CustomerSatisfaction 顾客满意AllOurEffortsMustBeDirectedTowards 经理的角色Managingtasks… 管理任务 Leadingpeople… 领导员工 。TheRolesOfAnEffectiveManager 一个有效经理的角色Abridgebetweenbusinessgoalsandbusinessresults 连接经营目标与经营结果的一座桥梁Abridgebetweenemployeesandthetopmanagement 连接员工和高层管理的一座桥梁Acoachforemployeedevelopment 员工发展的指导者Aninitiatorofcontinuousimprovement 持续不断改进的倡导者ThreeTypesOfQuestions municationSelfDevelopmentTeam DevelopmentBuildingRelationship 培养关系Establishyourcredibility 树立你的威信Developmutualtrust 培养相互的信任Respectyourteam municationSelfDevelopmentTeam Development经理Howtotakeoveryourpositionas SalesManager 如何树立课长的威信Individualmeetingwithyourteammembers 给每个团队成员单独见个面Usetoolstohelpyoumanage 利用工具来帮助你来管理Bestrongandenergetic 表现坚强、充满活力Alwaysbeincharge,neverlosecontrol 永远掌握主导权,决不可失去控制Alwaysbeawareofwhatyourteamisdoing 时时了解你的团队在做什么Doitfromtheverybeginning,donotwait 一开始就做起来,municationSelfDevelopmentTeam DevelopmentSMARTGoals 聪明目标GoalswithoutSMART 非聪明目标Increaseturnover 提高营业额Trainmoreemployees 培训更多的员工GoalswithSMART 聪明目标Inthelastquarterof2000Mydepartmentwillincreaseturnoverbyatleast5%overthesameperiodlastyear. 2000年第四季度,跟去年同期相比,提高营业额5%。BytheendofNovember,IwillhavetwoemployeestrainedonhowtouseSYSTEM. 到十一底,教会两个员工如何使用系统?Anticipate 预见AskYourself: 问你自己:ingsixmonths 接下来六个月,ingsixmonths 接下来六个月,什么单品应该清仓WhatcanI/ingbusyperiod(bigpromotionevent,festival)? 为即将到来的繁忙季节(大型促销活动),我和我的团队现在能做些什么准备工作WhatmightgowronginmydepartmentandwhatcanIdonowtopreventit? 我的部门可能会出现什么问题,municationSelfDevelopmentTeam DevelopmentEffectivePlanningTools 有效的计划工具Calendar 月历(每日,每周,每月)DailytoDoList municationSelfDevelopmentTeam Development