文档介绍：: .
Models of the relationships affecting quality
and business performance
Deming’s Model:
Improve
Quality
Overall Provides
society jobs and Reduce less rework,
benefits Cost less scrap
more jobs
Productivity Increase cycle time,
better quality, Capture
Improves increase throughput
lower price Market : .
COST OF POOR QUALITY (COPQ)
•External Failure Costs •Appraisal Costs
–Warranty Adjustments –Receiving Inspection
–Repairs –In-process Inspection
–Customer Service –Laboratory Inspection
–Returned Goods –Outside Laboratory Endorsements
–Returne