文档介绍：Cabin English 民航乘务英语
付检新
应用外语系旅游英语教研室
Teaching Objectives
By the end of this unit, Students will:
gain knowledge of in-flight services
cultivate the spirit of cooperation
Grasp useful words and expressions related
Unit Four In-flight
Part 1 Reading
Part 2 Dialogues
Part 3 Role Play
Part 4 Supplementary
Materials
Contents
Step 1
Basic information about in-flight services
Step 2
New words and useful expressions
Step3
Group discussion
Part 1 Reading
I. CA’s duties during flight
Check the special information log and the seating chart for passengers who require special attention.
Step 1 In-flight Service
Identify passengers who have never traveled by air before, and try to make the flight more enjoyable for them.
Identify passengers who have language difficulties and try to provide services for them.
Step 1 In-flight Service
Learn to be sensitive to the special needs of certain groups of passengers.
Make frequent cabin checks throughout the flight.
Answer call buttons promptly and courteously.
Step 1 In-flight Service
Responsible for the neatness and cleanliness of the passenger cabin.
Responsible for keeping the passengers up to date on information about the flight.
Control the cabin temperature.
Look after the flight crew.
Before the plane arrives at its destination, the cabin attendants distribute and explain any passenger documentation and entry forms that must be filled out.
Step 1 In-flight Service
II. Basic Information
Cruise Flight:
The cruising altitude of large passenger aircrafts is mostly around 10,000 meters. When reaching this altitude, the captain will turn off the “Fasten Seatbelt” signs, but it is mended that passengers keep their seatbelt fastened at all times when seated for the hazard of turbulences.
Step 1 In-flight Service
II. Basic Information
Turbulence
What is turbulence?
An irregular or disturbed flow of air in the atmosphere that produces bumps and lurches during flight when an aircraft flies thro