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Organizational
Behavior Seventh Edition
John R. Schermerhorn, Jr.
Ohio University
James G. Hunt
Texas Tech University
Richard N. Osborn
Wayne State University
ORGANIZATIONAL BEHAVIOR 7TH edition
Copyright 2002 © John Wiley & Sons, Inc. All rights reserved. Printed in the United States of
America. Except as permitted under the United States Copyright Act of 1976, no part of this
publication may be reproduced or distributed in any form or by any means, or stored in a data base
retrieval system, without prior written permission of the publisher.
ISBN 0-471-22819-2 (ebook)
0-471-42063-8 (print version)
Brief Contents
SECTION ONE 1 Management Challenges of High Performance SECTION FOUR 171
Organizations 81
Organizational Behavior Today 3 Illustrative Case: Creating a High Performance Power 173
Learning anizational Behavior anization 84 Empowerment 181
Organizations as Work Settings 7 Groups anizations anizational Politics 183
Organizational Behavior and Management 9 Stages of Group Development 90 Political Action and the Manager 186
Ethics anizational Behavior 12 Input Foundations of Group Effectiveness 92 The Nature munication 190
Workforce Diversity 15 Group and Intergroup Dynamics 95 Essentials of munication
Demographic Differences 17 Decision Making in Groups 96 192
Aptitude and Ability 18 High Performance Teams munication Barriers 195
Personality 19 Team Building munication 197
Personality Traits and Classifications 21 Improving Team Processes munication and the High Performance
Workplace 200
Values and Attitudes 27 Teams and the High Performance Workplace
110
Managing Diversity and Individual Differences Footnotes 203
Decision Making Process 114
31 Source Notes 204
The Perceptual Process 32 Decision Making Models 115
Common Perceptual Distortions 37 Intuition, Judgment, and Creativity 118 SECTION FIVE 205
Managing the Perceptual Process 40 Managing the Decision-Making Process 120
Organizational Behavior and