文档介绍：本科毕业设计(论文)
外文翻译
原文:
Cost Control Through Remote Control
Executive Summary
While the price for puters continues to decline, the actual cost to own and operate PCs continues to rise. Research has shown that 85% of the estimated yearly cost to own/operate puter is spent on technical support (15%),administrative tasks (14%), and misdirected end user activities (56%) performed in the course of using puter. The single largest ponent is the time wasted by end users trying to help themselves or help their colleagues with problems best left to the IS department. The secrets to managing PC ownership costs are first to understand them and then to implement technology as a tool to reduce costs. Remote control software, a product which allows a support person at the help desk take to control of a puter on the LAN or WAN, can greatly reduce the time spent troubleshooting and puter problems. The help desk administrator can see the remote user’s screen, move the mouse, and type on the keyboard while the end user watches and learns. Remote Control software also is an effective “just-in-time” training tool for when a user can’t remember how to perform a particular activity. It allows the instructor to show the user how to perform the activity and then observe as the user practices. Additionally, remote control technology can be deployed to aid and assist IT professionals with both routine a