文档介绍：该【物业公司客户服务部作业指导书 】是由【世界末末日】上传分享，文档一共【151】页，该文档可以免费在线阅读，需要了解更多关于【物业公司客户服务部作业指导书 】的内容，可以使用淘豆网的站内搜索功能，选择自己适合的文档，以下文字是截取该文章内的部分文字，如需要获得完整电子版，请下载此文档到您的设备，方便您编辑和打印。物业公司客户服务部作业指导书-1-目录第一章客户服务部工作职责范围...................................................................................................................5第二章客户服务部职责范围.............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................,适用于行政收款员及客户助理,.........................................................................9第三章客户服务部规章制度..............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................,适用于行政收款员,................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................24第四章客服部工作规程.................................................................................................................................27第一节业户收楼管理规程.................................................................................................................27第二节业户档案管理规程.................................................................................................................28第三节部门文件管理规程.................................................................................................................29-2-第四节业户破锁管理规程.................................................................................................................30第五节业户二次装修管理规程.........................................................................................................31第六节出入证申请管理规程.............................................................................................................37第七节信报邮件管理规程.................................................................................................................38第八节费用催缴规程.........................................................................................................................40第九节业户签约缴费规程.................................................................................................................41第十节工程维修工作规程.................................................................................................................43第十一节工程报修工作规程.................................................................................................................43第十二节绿化监督工作规程...............................................................................................................45第十三节清洁卫生监督工作规程.......................................................................................................46第十四节蚊蝇防治管理工作规程.......................................................................................................48第十五节物品放行管理规程...............................................................................................................48第十七节临时用电、用水、使用专用货梯申请规程.......................................................................49第十八节投诉、回访处理规程...........................................................................................................50第二十一节工作质量标准.....................................................................................................................52第二十二节业户行为管理规程...........................................................................................................54第五章相关表格..............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................66-3-..................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................(除四害)登记表...................................................................................................................(除四害)工作月总结表.......................................................................................................(客服前台).............................................................................................(客服助理).................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................94-4-......................................................................................................................................................................................................................................................................................................................................................................................................................................................................,客服前台,.......................................................................................................,客服助理,...............................................................................................................................................................................................................................................................................................................................................、缴费流程图..............................................................................................................