文档介绍：该【德勤-供应链管理 】是由【可爱的嘎嘎】上传分享，文档一共【22】页，该文档可以免费在线阅读，需要了解更多关于【德勤-供应链管理 】的内容，可以使用淘豆网的站内搜索功能，选择自己适合的文档，以下文字是截取该文章内的部分文字，如需要获得完整电子版，请下载此文档到您的设备，方便您编辑和打印。IntroductionTemplateDefinitionhedegreetowhichqualityisaproblem,thecostofqualityproblems,?’,rework,,,,’squalityprogram(s))Collectthefollowingdataforakeyproductlineforadefinedperiodoftime() -Scrap(Wasteproducedduringmanufacturingprocess) -Reject(Productthatdoesnotmeetqualitycriteriaandcannot bereworked) -Rework(Productthatdoesnotmeetqualitycriteriabutcan berepaired) -Productionvolume(unitcostxunitsproduced)2)Calculatethenon-conformancerate Non-conformancerate= ($scrap+$rework+$reject)/$productionvolume3)Graphtheresultsofthethenon-conformancerate ) toaskinclude: -Isthenon-conformanceratestable,trendingup,or trendingdown? -Howdoesthenon-pare totheproductiontrend?QUALITYA. ProductandProcessQualityCRITICALQUESTIONSWhatisthemagnitudeofproductandprocessqualityproblems?Whatisthecostofnon-conformance?Whatarethedriversofnon-conformance?EXAMPLEA1QUALITYA. ProductandProcessQualityEXAMPLEA25)Basedontheproductlineidentifiedintheprevioussteps,collectthefollowingdata:acceptableunitsoutputbyworkcenter(WC)totalunitsoutputbyworkcenter6)Calculateworkcenteryield Yield=acceptableunitsoutput/totalunitsinput7). 8)CalculatetheCumulativeFirstPassYieldfortheprocess. FPY= EXAMPLEA29)Collectthefollowingdataforeachworkcenteroftheproductlineidentifiedintheprevioussteps -laborcost -materialcost -overheadcost -yield(usethedatacollectedintheprevioussteps)10)ountingforyieldloss ActualUnitCostperWorkCenter= (labor+material+overhead)/workcenteryield11)(%). ProductandProcessQualityEXAMPLEA312)Collectthefollowingdatafortheproductlineidentifiedintheprevioussteps. -#ofUnitsInput -eptableProductOutput(fromprevioussteps) -UnitCost(ountingforyieldloss)(fromprevioussteps) -AnnualProductionVolume(fromprevioussteps)13)ount. ActualUnitCost=(#ofunitsinputxunitcost)/#eptableoutput14)Annualizetheactualyieldloss(total$)forthegivenproduct. (unitcostafteryieldloss-unitcost)xannualsalesvolume15):-Thecostsassociatedwithqualitycanalsoberepresentedusingtheinternalnon-conformancerate. -Thecostofyieldlosscanalsoberepresentedintermsoftherevenuelostdueto areductionintheoutputofthefacility. -Yieldlosscanalsocontributetointangiblecostsaswell(..lower customersatisfaction,reducedcustomerloyalty,andlostcustomers.)EXAMPLEA4QUALITYA. ProductandProcessQualityountforyieldloss (1,000x$)/651=$ ($-$)x100,000units=$536,000EXAMPLEA5QUALITYA. ProductandProcessQuality16),)PlotthesedriversinrankorderasapercentageoftotalyieldlossEXAMPLEA5QUALITYA. ProductandProcessQualityEXAMPLEA618)Basedonthemajordriversofyieldlossidentifiedinprevioussteps,:19)))Sorttheidentifiedproblemsinto4-)Constructthecauseandeffectdiagrambycreatingthemainbrancheswiththemajorcategoriesandthenpositionalloftheidentifiedproblemsonsub-)Ensurethatthecauseattheendofeachsub-branchisspecific,measurable,:-Ensurecauses,notsymptoms,areidentified.-Keepaskingiftheidentifieditemhasa“rootcause”driveruntilnolower levelcanbeidentified-Self-adhesivenotescanbeusedtoconstructthediagramHigh-levelviewMaterialsbranchdetailedview1)anization’)mitmenttocontinuousimprovementinitiatives. -ChiefOperatingOfficer -VPofQuality -VPofManufacturing -LineOperators3)anization’)anization’?QUALITYB. ContinuousImprovement