文档介绍：该【HND人力与组织管理outcome1 】是由【才艺人生】上传分享，文档一共【8】页，该文档可以免费在线阅读，需要了解更多关于【HND人力与组织管理outcome1 】的内容，可以使用淘豆网的站内搜索功能，选择自己适合的文档，以下文字是截取该文章内的部分文字，如需要获得完整电子版，请下载此文档到您的设备，方便您编辑和打印。e1 2anizationalgoals,objectivesandpoliciesandexplaintheircontributiontoeffectivemanagementintheShangri-,’needs,benefits,services,-fortableroom,,,vegetablesandfruitfromGordon’,,Craigalwaysprovidedfreedrinksfortheteamtocelebrate,andtheteamalwaysenjoyedtheseget-,intoeverydaytodealwithcustomersdoeverything,intothecustomer’(specific,Measurable,Attainable,Realistic,Time-bound)Specific::objectiveshouldbeassessbyconcretestandards,includingAttainable::-bound:,undercontrolofAilsa’smanagement,Shangri-lahotelbecamethefirsthotelinGlasgowtoachievetheprestigious5-starAAaward. 3Organizationalpolicies:-laHotel,ThefistruleisthereputationoftheShangri-laHoteldependedonhighqualitycustomercare,anditwas ,,Shangri-,,recently,paniesofShangri-,economic,,thepoliticalsituation,thegovernment’,EconomicfactorincludesGDP,marketmechanism,marketdemand,,,mainlyincludessocialmorality,andculturaltraditions,,CraigandAilsabothbelievedinsupportinglocalbusiness,andalwaysusedlocalbanks,,technicalchange,technologicalbreakthroughstotheenterprise,andthetechnologyoftheinteractionbetweenthepolitical,,,,supplies,society,Government,,employees, -,-lahotelandchooseShangri-,’-laHotel,ScottishEnterpriseofferfundtoShangri--:,,AntonioandstaffwhoworkintheShangri-,-,andtheestablishedstrategicobjectivesandperformancestandards,tofindastrategicgap,toanalyzethecausesofdeviation,tocorrectthedeviation,sothattheimplementationofenterprisestrategybetterwiththecurrentinternalandexternalenvironment,enterprisegoals, 6alizedcontrol,,ontrol,outputcontrol,:,charisma,:anizationstructurewithmanylevelsofauthorityandarigidhierarchy,anizationstructurewithmanylevelsofauthorityandarigidhierarchy,,powerfromtoptothebottom,emphasizetheworkschedule,:-termgoalsthatmotivatemanagerstoignoresthefuture,Andifstandardaresettoohigh,:Thesetofinternalizedvalue,norms,standardsofbehavior,’sbehaviordisplayedthepersonalcentralizedcontrol,becausewhenthewaitingstuffofferedsuggestionsonhowtodealwithcustomers’problems,Craigalwaysrejectedthemandproclaim’thisismykitchen,werunitmyway.’whichreflectCraigasthemanagerinthishotel,takecentralizeddecisionsandignoreotheremployeesopinions. 7 8