文档介绍：Making Government Work:
Closing the Technology Gap to Deliver for the American People
Vivek Kundra
Federal Chief Information Officer
Changing the Way Washington Works
“Improving the technology our government uses isn't about having the fanciest bells and whistles on our websites - it's about how we use the American people's hard-earned tax dollars to make government work better for them.”
- President Obama, January 14, 2010
SERVICE
ISSUES
Getting Veterans Benefits
Wait time for a benefits claim to be processed is up to 162 days
Getting a Patent
Average time to process a patent is 3 years
Despite over 80 percent of patent applications being submitted electronically, applications are printed to paper, scanned, and manually re-entered into a database
Transferring within the Federal Workforce
Weeks or months are spent preparing paper personnel records of Federal civilian employees looking to move within the government
Mountains of paper files to process and store
The Technology Gap
. Productivity, 1973-2001
Source: How can the American government meet its productivity challenge? (McKinsey & Company, July 2006); using data from the Bureau of Labor Statistics, Jack Triplett (Brookings Institution)
Productivity Gap
Billions of Dollars
Government Has Invested Billions in IT
The United States Government is the largest purchaser of IT goods and services in the world
The Federal Government Does Not Have a Monopoly on the Best Ideas
Forum on Modernizing Government
January 14, 2010
More than 50 Top CEOs Convened by the President
Shared Ideas, Insight, and Best Practices
Focused on Three Topics
Streamlining Government Operations
Improving Customer Service
Maximizing Return on IT Investments
CEOs such as:
Glenn Tilton, United Airlines
John itiello, Electronic Arts
Steve Ballmer, Microsoft
Dan Fulton, Weyerhaeuser
The Federal Government Does Not Have a Monopoly on the Best Ideas
“In an effort to change the way government operates and tap into th