文档介绍：Full ETOM View Of Level 2 Processes
Customer
Strategy, Infrastructure & Product Operations
Fulfillment Assurance Billing
Strategy & Commit Infrastructure Lifecycle Product Lifecycle Operations Support & Readiness
Management Management Customer Interface Management
Customer Relationship Management
Marketing & Offer Management Selling Bill Payments &
Product
Product & Offer Customer Receivable Management
Marketing CRM Support Problem
Development & Marketing QoS / SLA
Market Product & Offer munications & Readiness Order Handling
Product & Offer Retirement Fulfillment Management Bill Invoice Bill Inquiry
Strategy & & Promotion Handling
Portfolio Planning Capability Capability Response Management Handling
Policy Delivery Delivery
Sales Retention & Loyalty
Development
Service Management & Operations
Service Development & Management
Service Service Service Service &
SM&O Support Problem Quality
Service Service Configuration Specific Instance
Service Capability & Readiness Management Management
Strategy & Development & & Activation Rating
Delivery
Planning Retirement
Resource Management & Operations
Resource Development &
Management Resource Resource
Resource Trouble
Resource RM&O Support Performance
Resource Resource Provisioning Management
Development & & Readiness Management
Strategy & Capability Delivery