文档介绍：做世界的美的美的员工礼仪形象手册(第一版)编制:美的学院2008年12月1日开放和谐务实创新1做世界的美的目录第一章仪容礼仪................................................................................................................3第一节仪容.................................................................................................................3第二节仪表...................................................................................................................3第三节仪态.................................................................................................................7第二章交往礼仪..............................................................................................................11第一节称谓礼仪.......................................................................................................11第二节位次礼仪.......................................................................................................11第三节餐饮礼仪.......................................................................................................12第四节赠礼礼仪.......................................................................................................14第三章办公礼仪..............................................................................................................15第一节电话礼仪.......................................................................................................15第二节言谈礼仪.......................................................................................................16第四章商务礼仪..............................................................................................................17第一节商务见面礼仪...............................................................................................17第二节商务拜访礼仪.................................................................................................19第三节商务接待礼仪.................................................................................................20第四节商务会议礼仪.................................................................................................21第五章涉外礼仪