文档介绍：该【2021国家开放大学电大专科《管理英语2》期末试题及答案 】是由【知识徜徉土豆】上传分享，文档一共【6】页，该文档可以免费在线阅读，需要了解更多关于【2021国家开放大学电大专科《管理英语2》期末试题及答案 】的内容，可以使用淘豆网的站内搜索功能，选择自己适合的文档，以下文字是截取该文章内的部分文字，如需要获得完整电子版，请下载此文档到您的设备，方便您编辑和打印。2021国家开放大学电大专科《管理英语2》期末试题及答案（试卷号：3938） 盗传必究
一、交际用诸（・2分）
1-5 ■:选择正确的语句完成下面对话,笄将签案序号写在答慧舐上.
—Good morning 1 Sunshine Community Center! Miy 1 help you?
I'd like to book one air tickcL
R Km ghd to tntroducr mynelf to yenu
C> 1 need a plumber to repair the water pipe in my kitcheru
— Howes your mother doing?
She 13 very well
K Shr is very kind.
C She is doing shopping now.
—
—My name is Helen, and I was bom in I960. My major was elec tri cal engineering.
A- Tell me your name, please.
& Tell me a little bit about yourself* please.
C. Tell me how old you are« please
—Any suggestions for the project?
A・ I need your advice on iu
I advise y6u to put more handji in this projecu
C Thanks far your suggesrton9.
4— Hi# Helena Ell have an interview tomorrow. Pm afraid I can^t make it.
A. Sure# you can. Take it easy.
K I'm sorry to hear that.
C ThMt,s tdl righu
I —.
（共计30分•每小Ifl 2分）
6-20H:M）«下面的句于，•并将答 案序号珊在答H»±.
At the end of the dny« you wnnl nil nTtendees your event tn remember thi»
key meAsage that youfvr iipcnt ■ long time rrinlnrang.
A. leave B. to leave
G leaving
Hr in thh company.
A. in ehargr of 队 in th© charffe of
C> under the chArgc ol
Hinng • good employ nuy cam much money #ind iimrt♦ it c«n win much more lor the compnny in future.
A* what more B- at hit
however
They havr diMurccmrnt the plan of crlcbraling the founding of the rommunity.
A. on B- in
c /
rhe quMlity of qurntionnaifr will how murh infnrmntion we know from our
customerA<
A. effect K Meet
C. tnke
The hcHing aynirm ol our opArtment community service center.
A. dlMTUBMlOri
G praiwe
It i» only by agrreinu with thrir view MtUAtion und »crnl the cujitonier nway happy.
A. (tuMRentinK n |w)»n)blc nolutkun
Q BiiKtfOted m poftflble wlution
The new year id Juki •
A. in corner
C・ autrndi the earner
H. Look I
A< Here are the bu» corncn.
C- Thr but hrrr conir.
|!i・ Thr rnuBic like thr NinRing
A. hrarA
C. wound*
broke down no 1 mMdr ■ caII to the
H compUint
point find that you will rcnolve the
K ・ pOAmble wlntion
Il around the corner
It Herr comen the bum
• bird*
It lint ent
I6・ American younR people would mthcr ndvlcc from strariKcrt*
A. |{c( H. getting
C- gul
17. Wliour tcxtlwxjk i・ Thin?
h John It hna hh niime on 原
A- cun11 he K must be
C. might bn
A. rclatrd
IS. I he »uccrnh of our event in to the sponsor.
ba Bed
intended
The more information you can get* in your Geld
A・ the more competitive will you be B. you will be the morr competitive
C> the more competitive you will be
We it very much that you've come to give us a timely ride. Otherwise we would mi" the imin.
A. appreciate R expect
G promine
三、阅理解(共计io分，督小分)
21-25・：阅读下列短文，从A、B、C三个遮现中堆出一个正• 纸上.
Passage I
Angry cuMomcrft tend to aim their disMtis/Action and complaints at staff members. If this happens to you# you should remember that they are actually exprexsinR their dissatisfaction about the company nnd not about you an an individuuL But if you wish to be MurccMful in nny bu«inritAt then you have to Iwn how to handlr Hngry cumomer»t lAUta brlow nre a few guidelines to help you drvelop your own prr»on«l mrnlrgy (or dcAlmg with Mfigry cuMomefBi
Never nrguc buck. You miut stay calm nnd mm to Mnii^iy rhr cuwtomer even in the nio»i diHicuh sltUMtionib. It t« only by Mrcri” with ihrir virw iwinl and »ug«rMtinn n po”ibkr solution (tint you will rrwolvr the Aituarion and nrnd the cuMomrr aw«y huppy.
U»e your cy mcm? yew mgiuh. MaUc turc vou n morr than i k Ry
liwtcninK corrfully> you will he able to undcrNtand why the cuntomrr in complairilnK. w thnt Mtm(B<rtciry Mepn can be lnkcn>
Show that you C4iret Um every opportunily to cxprrsn your apology “nd undcrietnnding. You have to uhow that you will 血 rvrrything within your power to try nnd resolve rhe »ituation< I hts exhibition of your concern will win the customer over. There will br o aigntfinint churiKe in their behaviour.
Control your linger nnd be patient, l^rarn to relax and calm your»cH. Having pnticncr with your ruAtotncru ind with your«el( will go a Icing WAy in winning over hostile cuMonicrb<
Th. ・bov<? guidrhnc^ are very iieielul in every mtuahOfi in life nnd you enn hucccM»(iilly tAckle hostile circumfiTnnrM by followinK thrtn. II you follow the alwHe fip«> you «r« on your w«y to iiuccredinR in your aircen
2L An|(ry cuMomcm tend K> aim thrir dikB«ti»rMctlon mid complaints at•
A. <uff member!
11 company tnanngrrB
C tho>r whn accompany them
Z2. When m customer »hout» ruikly m yom you should•
A. Argue Uack and protect yourAtlf
11 krep quirt nnd Iravr the cumorncr alone
c keep caItti and listen cnrcfully 10 the cuHtorner
The underlined sentence in ParaRraph 3 mennn•
A. your mouth it no! more important for you than your cuirs
K you should listen more thon you «peak.
c you should talk more thun you li®trn-
When dealing with nn nngry cu*iomcrt which i» NOT tlw right Attiturir?
A. Be concerned.
K Be pntienu
C He /imusrcL
Which of the following HtatrmetitK tn true dceordinK to the pnsKAgc?
A. When the cu&mm complaint you neednfi limn carefully.
K You neednrt say sorry to ihose angry custotiiers.
CL You rthould relax yonrMcIf nnd try to undrrHtnnd the nngry cu^omrrfu 26-30tt：•的写,错煤的号件,并将答祟 勇在答命蛾上.
PnMMgc 2
Cro» training is 1 raining an employee to do n different part of the orKAnuation1 a work< Trmning wurkrr A to do the task fhnt worker B does and Irmning B ro do A S tawk i« cross trftining. Cross iraininK is good for manager!^ because it provides more llrxihility in tnarugmg the workforce to get the job done. On th« other hand, vrosn training ha> Home benefits for the employer* ns wdL It letsi them Irarn nrw skilk. rnnke% them more VMlunbk. krep^ them simulated and reduces worker tioredom.
Chjsr trnining ran be used in ftlmowt nny ponitiari in alrnoAt nny indujitry. I irriwH I rained some of my derngn engineers to «o Oji field instAlInfion trip» nnd get firathttiid of how their designs workrdt or didn * t work, in fhr field, ("ashirrt can bv trained to mock nhclvcs and *tockrrs trained to cashier. Thin allows you tu quickly open ftddilionMl rcgifilrr. if the ciiKtumrr queut? gets too long.
As you prrparr cross iraining phnskt yuu need to ronnider borli lhe company bcncfitji nnd the employee benefitsu Cnrclully sclrcr the employees to br cross trained. Some people like to learn new thing、Some are more cumforuhlr to wIihi they know. Don11 decide
which employees are ready for n change based on their nge or prrformiinece
Cros^ irfiininK i» trninmg an employer fa da a different job in dilkrrnt cumpiny.
Crofts training is bcnrAonl not only fur rnnnn^ers hut mIw lar employee!*.
2& Cros^ training can Apply to iilmOAt nny pamtlon wnd Mrng any industry^
Whvn you prepArv cro*>« tr/tinirig planat the only con'iidcrnlion in the company benrfitn.
Yuu enn decide which cmploym tu hr emm troinrd Mcconiing tn their
,鸟小614分)
,ll-3S：iW从以下AJkCH个迭】员中访出■伐・#,并再答*序号写在答■峨上•
Whrn you *tnrt a jobtyuu mu»i Mtick to it.
一n你冲的r 件rfl,你就也待之以恒.
一r你典了一件m他它.
c•当你开的一件r什的时候,他«us认aw.
I hr old «nyinK "prnrlire rnnkc* perlcci" Applies to interview prcpuration too.
古IS“曲不肉口”也也用于招聃・
?|话“熟m生巧”时Mtf城冷备也JMS川的.
在一-闹试在格时我们常常用w占er M 生巧,•・
Wr rnn't ponnibly thr work <lnnr by (let fiber.
A. f・JI份的我们不卯fit做呢速珈I H.
11卜月一袖我们不"・做攻璃工作・
C十月份后我们不娜施做完也巩工作.
rhe more kmlhar intrrvIcwinK frrh lo you* the le»» anxiety you will feel with the procvNft<
♦tOg熟卧OKU：过程中你的少.
H,.
C你贿辱的侦考~点・面试中的麻域就会少一点.
In cunt mat 1q oihrr countrirn. the U. S h«» nn national college entrunrr rjum.
A"M比儿的国家而言，美1』没#因家号城.
H・勺11 flkM/■人律营场.
G 和比ttXftk
试题答案及评分标准
（仅供参考）
一、交作用8!（）
】一5删：.
LC 2. A 3. B 4. B S. A
二•切近与站构（共计3。分,每小雁2分）
6-20n：«it下面的句于,从AJkC三个逸项中选出一个能境入空白处的正Mj&
案序号可在答■蛾上•
7. A
8. C
9-A
10. B
12. A
13. B
14. B
16-A
1?>B
1«. A
19. C
20. A
三、阅读理解（ 4分）
21-25 ■:、，并将答案序号写在答禽 纸上。
Passage 1
A 22. C 23. B 24. C 25. C
26-30 “丁”,错误的写,并将答案
写在答Hffi±o Passage 2
26. F 27. T 28. T 29. F 30. F
四、翻译（共计20分.<5小H 4分）
31-35：，并将答案序号写在答U抵上。
31. A 32. B 33. A 34・ A 35. B