文档介绍：【汽车精品资料】 更多资料请进shenglu
anizing an Operational Structure
   客户关怀
Customer Care
   运营管理
Operations Management
前台接待8个步骤
Front Reception Procedure (8 Steps)
保修流程
Warranty Process Flow
时间和出勤记录
Time and attendance recording
   建立一个
anizing an Operational Structure
单据的顺序
Order Scheduling
终检/ 质量控制
Final/Quality Control
车间流程
Workshop Flow
返修工作流程
Return Job Flow Chart
资源控制
Inventory Control
出纳
Cashier
   客户关怀
Customer Care
   运营管理
Operations Management
   建立一个
anizing an Operational Structure
保修流程
Warranty Process Flow
时间和出勤记录
Time and attendance recording
单据的顺序
Order Scheduling
终检/ 质量控制
Final/Quality Control
车间流程
Workshop Flow
资源控制
Inventory Control
出纳
Cashier
前台接待8个步骤
Front Reception Procedure
(8 Steps)
预约服务
Advance Booking
接待中心
1
接待客户
Reception Process
跟踪服务
Follow-up
接待中心
Problem
确认工单
Issuing Repair Order
解释工作
Job Explanation
监督工作进度
Monitoring
终检
Final Inspection
初步检测
Visual Inspection
预约服务Advance Booking
接待服务Reception Process
初步检查Visual Inspection
监控流程Monitoring Job Processing
确认工单Writing up Repair Order
终检Final Inspection
解释工作Job Explanation
跟踪服务Follow-up
8 Steps
Reception
1
预约服务Advance Booking
为客户提供友好的预约建议
Offer customer
friendly booking date
suggestions
持续利用车间生产力
Ensure continuous
workshop capacity
utilisation
考虑接车与车间生产力
Consider reception
and workshop capacity
utilisation
机动灵活地处理客户
Process customer
mobility if required
记录客户需求
Register
customer request
预订/储备所需零件
Reserve/ order needed
spare parts
检查车辆历史以便做招回服务和返修
Check vehicle history
for open service measures/
repeat repairs
用预约工单形式准备接待客户
Prepare customers
visit by opening a
pre-order
提供报价
Provide price
estimate
目的
Purpose
帮助服务中心理解前台预约流程
To assist Service Center to understand operating process of Advance Booking at frontline.
预约流程
Advance Booking Flow Chart