文档介绍：Banquet Orientation Manual New Starter 宴会厅员工手册
Contents e letter………………………………………………………………………………..4 欢迎致词 Banquet Mission Statement………………………………………………………….6 宴会厅的任务和使命 Introduction…………………………………………………………………………………….6 介绍 Banquet location 宴会厅的地点 Operating areas 营运范围 of All Function Room 介绍宴会厅所有房间 equipment 服务人员必备用品 / Notice boards / briefings 班表/信息板/班前会议 Food & Beverage Top 20…………………………………………………8 餐饮部最高20条 Touches of Hyatt…………………………………………………………………………….11 凯悦温情 Menu……………………………………………………………………..11 菜单 Wine List ……………………………………………………………………………………...13 酒单 2
Job Description…………………………………………………………..16 工作职责 Chart……………………………………………………………………….16 组织结构表 Plan……………………………………………………………………………………...17 平面图 of Service………………………………………………………………………..18 服务流程 Buffet Dinner 自助餐晚宴 Western Set Dinner 西式套餐晚宴 Pre-Dinner Cocktail 晚餐前鸡尾酒会 Coffee Break 茶歇 Chinese – Family Style 中餐–家庭式 Chinese – Individual Style 中餐–每人每份 Chinese – Guerdon Style 中餐–分菜式 Standards……………………………………………………………………….24 仪容仪表标准 Set Ups………………………………………………………………………………...25 餐桌摆设 Procedures………………………………………………………………………………26 消防程序 Record……………………………………………………………………………..27 3
Congratulations and e onto the Banquet team! Dear Colleague: e to the Banquet, I am extremely happy to have you as one of the team members for the Banquet. Through your efforts and determination, I am very confident that we can achieve continuously high operational standards. During ing weeks, you will be introduced to different aspects of our operation. Please read and thereafter refer to the enclosed package on a regular basis, as it will facilitate your familiarization in Banquet. Should you have any questions at any time, please do not hesitate to consult with your intermediate supervisor or myself. If there are any questions we are not able to answer, we will get back to you as s