文档介绍：Department of Customer Service
Specialized Subject of Business Administration
School of Raffles College Group
Nov. 2010
Dear Respondent,
I am a student in the above named Institution carrying out a study on the operational problems of Shanghai Carre Air-condition Equipment Co. Ltd. I want you to assist me pleting this questionnaire.
The purpose of this study is academic and so the information you provide will be treated with strict confidentiality.
Thanks for your co-operation.
I am,
yours faithfully,
Randy Yang
亲爱的调查对象,
我是一名学生来自东华大学来福士学院, 被指名对上海卡莱空调设备有限公司进行业务上的问题研究,我希望您能帮助我完成这份问卷调查。
这份调查的用途是学术的,您所提供的信息将会被严格机密的处理。
谢谢您的合作!
杨浩俊
01/201
Respondents’ Name:
Respondents’ Telephone number:
Respondents’ E-mail:
SIGEND:
Date:
Questionnaire
INSTRUCTION: Please tick “√”that depicts your choice of answer to the questions where necessary.(说明:请在您选择的答案前打“√”)
Personal Information
Sex(性别)
a. Male(男性) b. Female(女性)
Your age(你的年龄)
a. Under 30(30岁以下) b. 30 - 40years old(30-40岁)
c. 41 - 50years old(41-50岁) d. 51years old and above(51岁和以上)
The highest educational qualification that you hold? (你拥有的最高学历证明?)
a. Primary(初等教育) b. Secondary(高等教育)
c. University(大学的) d. College(大专)
e. Master (硕士)
About Customer Expectations
What do you hope to have in your heart that the Carre to do to solve your problem? (在你心中,你希望卡莱空调公司能帮你解决什么问题?)
a. Keep in repair once a year about