上海星级酒店手册之与客人打招呼.doc

文档介绍：Standard: Butlers will Greet All Guests and Associates at all times. Whether it is in Guest Room, Guest Corridors, Lobby, BOTH and other areas, Butlers will offer a smile and appropriate greeting to ALL.
标准:
所有时候专职管家都要向所有的客人和员工打招呼。无论是在客房、走廊、大堂、或所有其他地方,专职管家都要向所有的人微笑并打招呼。
Procedures:
Butlers will greet all Guest with the following phrase:
“Good Morning/Afternoon/Evening Mr. Jones,”
“How are you today?”
Butler will answer all calls with phrase:
“Good morning/afternoon/evening, Butler John at your service”
Butlers will courteously step aside for the Guest to always go first whether in Elevator or walkway.
Butlers will show proper body language and Facial Expressions that reflect the warm friendly attitude of the St. Regis Shanghai.
Butlers will greet and smile all Associates of The St. Regis Shanghai, which will support the culture of Fun, cooperation and teamwork.
“Thank you Michael for your assistance this morning. Mr. Jones was very pleased with our service”
“Good Afternoon, Carol. How is it going in th