文档介绍：医患毕业论文-构建和谐医患关系
重庆医科大学
论文题目构建和谐医患关系
作者姓名唐云生
指导老师姓名郎涛
职称讲师
单位重庆医科大学管理学院
专业、年级公共事业管理专业(卫生经济与管理方向)
2007级
论文答辩年月 2011年6月
目录
引言3 „„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„
1、医患关系的现状4 „„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„
2、医院医患关系存在的问题.................................................................................... 5
医院医务人员专业水平不够....................................................................... 5
医务人员服务态度不好............................................................................... 5
患者对医生以及医术盲目期望高............................................................... 5
医院乱收费.................................................................................................. 6
医院对患者的诱导需求............................................................................... 6 3、引起医患关系紧张的原因.................................................................................... 6
社会因素影响.............................................................................................. 6
医院自身因素.............................................................................................. 7
患者自身因素.............................................................................................. 7
医患沟通因素.............................................................................................. 8
政府投入不够.............................................................................................. 8
医患信息不对称.......................................................................................... 9
媒体的负面报道是影响医患关系至关重要的一环..................................... 9
4、构建和谐医患关系的措施.................................................................................... 9
以人为本,提高人文素养......................................................................... 10
构建良好医德医风,搭建和谐的医患沟通渠道...................................... 10
以环境为依托,营造和谐氛围..............................................