文档介绍：Communication and Information Technology
Chapter 11
© 2007 Prentice Hall, Inc. All rights reserved.
L E A R N I N G O U T L I N E Follow this Learning Outline as you read and study this chapter.
munications
Differentiate between interpersonal munication.
Discuss the functions munication.
The Process of munications
Explain all ponents of munication process.
List munication methods managers might use.
Describe munication and how it takes place.
Explain the barriers to effective munication and how to e them.
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© 2007 Prentice Hall, Inc. All rights reserved. *
L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter.
munication
Explain munication can flow in anization.
Describe the works.
Discuss how managers should handle the grapevine.
Understanding Information Technology
Describe how technology affects munication.
Define e-mail, instant messaging, blogs and wikis, voice-mail, fax, EDI, teleconferencing, videoconferencing, web conferencing, , and .
Explain how information technology anizations.
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© 2007 Prentice Hall, Inc. All rights reserved. *
L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter.
Communication Issues in Today’anization
Discuss the challenges of munication in an world.
Explain anizations can manage knowledge.
Explain municating with customers is an important managerial issue.
Explain how political correctness is munication.
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© 2007 Prentice Hall, Inc. All rights reserved. *
What munication?
Communication
The transfer and understanding of meaning.
Transfer means the message was received in a form that can be interpreted by the receiver.
Understanding the message is not the same as the receiver agreeing with the message.
munication between two or more munication
All the patterns, network, and systems munications within anization
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© 2007 Prentice Hall, Inc. All rights reserved. *
Four Functions munication
Functions munication
Contr