文档介绍：Quiz
How does FedEx use information technology to improve teamwork and deliver packages more efficiently?
How can FedEx integrate data from its panies to improve teamwork without replacing all of the individual systems?
Why is wireless technology so important to FedEx?
Cases: Package Delivery
How does technology help teams work together?
Deutsche Post numbers were converted with a single exchange rate, to remove currency effects.
Industry
Business logistics industry
FedEx, United Parcel Service (UPS), the United States Postal Service (USPS), and Deutsche Post (which owns DHL and Airborne)
Companies operate in many locations
Services and Information
Next-day delivery
Package tracking
Online knowledge systems that automate most of the steps in shipping overseas
Notify customs agents when packages are arriving and produce detailed information on request
In 2003, the United States Department of Homeland Security (Bureau of Customs and Border Protection) proposed a regulation that all carriers have to notify officials of inbound cargos several hours before they arrive.
Particularly with the integration of freight, package, and overnight deliveries, companies can flexibly select and monitor their shipments.
Competition
The rivalry is fierce – particularly between FedEx and pete with information systems
Package tracking
Knowledge base for international shipping
Route scheduling, automation and cost cutting
Teamwork
Customers enter package data.
Local drivers know what to pick up.
municate in real time with drivers to alter routes as needed.
The package data is provided to the central hub, which optimizes the plane loadings and flights.
FedEx
Mergers
International shipments
Customs clearance and electronic filing
End-to-end transportation around the world
Drop off packages at Kinko’s stores
FedEx
Operations
Pick up a package, transfer it to a plane, fly it to the nearest airport, put it on a delivery truck, drop it off at the destination
Drivers have to pick