文档介绍：A General Introduction to Business Center
1
Learning Procedures
Learning Objectives
1
Discuss & Share
2
Pictures of Business Center
3
2
Thank You !
3
Learning Objectives
Professional
Being familiar with the working procedures in
Business Center;
Being good at giving service of sending or receiving a
fax, typing, photocopying, ticket-booking , etc.;
Language
Mastering the useful words and sentences used in
Business Center;
Learning the language skills to meet the guest’s
needs;
Social Ability
munication and cooperation skills by
group study;
Developing service awareness by practical training.
4
Discuss & Share
What kinds of service does Business Center provide?
Discuss and share your opinions with your classmates.
5
Services in Business Center
Services
Convention Rooms Arranging
Professional Secretarial Services
Entrusted Services
Baby-Sitting
Interpreter Arranging
Facilities Rental
Souvenirs Packing
6
Business Center in Hotels
7
Business Center in Hotels
8
Business Center in Hotels
9
Business Center in Hotels
10