文档介绍：The Course of munication
1. Communication Foundations
(1) Establishing a Framework for munication
(2) Focusing on Interpersonal and munication
2. Communication Analysis
(3) Planning Spoken and Written Messages
(4) Preparing Spoken and Written Messages
3. Communication Through Voice, Electronic, and Written Messages
(5) Communicating Electronically
(6) Delivering Good-and Neutral-News Messages
(7) Delivering Bad-News Messages
(8) Delivering Persuasive Messages
4. Communication Through Reports and Business Presentations
(9) Understanding the Report Process and Research Methods
(10) Delivering Good-and Neutral-News Messages
(11) Organizing and Preparing Reports and Proposals
(12) Designing and Delivering Business Presentations
5. Communication for Employment
(13) Preparing Resumes and Application letters
(14) Interviewing for a Job and Preparing Employment Messages
The purpose of the course
Learn how to think and speak ,
have empathy
Use imagination to solve problems , clearly express our ideas
To maintain and improve relationships
To ensure that the right things must municated to the right people at the right time without excessive channels of approval or restrictions
Chapter 1 Establishing a Framework for munication
munication, 14e
Lehman and DuFrene
Learning Objectives
munication and describe the main purposes munication in business.
Explain munication process model and the ultimate objective of munication process.
Identify the five levels munication.
Discuss how information flows in anization (formally and informally, and downward, upward, and horizontally).
Explain how legal and ethical constraints act as a strategic force to influence the process of munication.
Explain how diversity challenges act as a strategic force to influence the process of munication.
Explain how changing technology acts as a strategic force to influence the process of munication.
Explain how team environment acts as a strategic force to influence the process of mun