文档介绍：Dear Mr. Watson,
CLAIM AL54323432–-STORM DAMAGE TO ROOF
I received a cheque for $623 dated 26 January in payment of my recent claim. However, I wish to tell you how upset I have been by the way your Claims Assessor, Mr. Michael Tan, handled this claim.
When Mr. Tan first called me, he specifically told me that he believed I had been overcharged, and he would expect to pay that price for work on a double garage, rather than a single garage like mine. Mr. Tan suggested that I neither use nor mend this contractor again. He continued to tell me it was unlikely for me to receive full payment. Never during this conversation did he mention that the reason for not receiving full payment was because of the nature of my insurance policy.
Consequently, I wrote to Mr. Lance Ashe plain about his pricing, stating that I was very upset thinking that he could have taken advantage by overcharging a 73-year-old woman. Mr. Ashe telephoned me immediately and explained his charges in detail. He later reported back to me that Mr. Tan explained that I would not receive full payment because of the type of policy I h old, which does not cover wear and tear. This was the first time this issue had been brought to my attention, so you can imagine my surprise.
When I received Mr. Tan’s letter of 2 February, this situation was explained. If this had been explained in the first place I would have ac