文档介绍：Chapter 9: munications Management
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Learning Objectives
Understand the importance of munication on projects and describe the ponents of munications management plan
Discuss the elements munications planning--including information distribution, performance reporting, and administrative closure
Discuss various methods for distributing project information and the advantages and disadvantages of each
Understand the relationship between the number of people involved in a project and plexity munications
Discuss sources of conflict on projects and strategies for managing them
Understand important aspects of verbal, non-verbal, and munication and how to develop these skills
Describe various types of project documentation and understand the value of using templates for aiding in munications
Describe how software can enhance munications
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Chapter Outline
Importance of munications munications Planning
Information Distribution
Performance Reporting
Administrative Closure
Suggestions for Improving munications
Using Software to Assist in munications
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Importance of munications Management
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Importance of munications
The greatest threat to many projects is a failure municate
Our culture does not portray IT professionals as being municators
Research shows that IT professionals must be able municate effectively to eed in their positions
Strong verbal skills are a key factor in career advancement for IT professionals
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munications Management Processes
Communications planning: determining the information munications needs of the stakeholders
Information distribution: making needed information available in a timely manner
Performance reporting: collecting and disseminating performance information
Administrative closure: generating, gathering, and disseminating information to formalize phase or pletion
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Planning
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Communications Planning
Every project should include so