文档介绍：Structured Problem Solving & Hypothesis Generation
Goals of this module
Lay out a systematic approach to solving business problems –“Structured Problem Solving ”
Establish mon “modus operandus” for Consulting teams
Practice the suggested process on a real-life example
© 2004 Capgemini - All rights reserved
Strategy is about thriving in a changing world…
“The picture’s pretty bleak, gentlemen . . . The world’s climates are changing, the mammals are taking over, and we all have a brain about the size of a walnut.”
© 2004 Capgemini - All rights reserved
… which is all about “decision making”
“Strategy is about making decisions”
The best strategy “makers” are able to blend analytic techniques with an understanding of the future uncertainties and simple good luck
Based on often imperfect information they make decisions and then drive implementation
© 2004 Capgemini - All rights reserved
There are two basic approaches to problem solving; but both can work
The “there's a pony in here somewhere” approach
The structured analytic approach
Potential
for rich
powerful
solutions
Scurry around analyzing tons of data to see if you can find something useful
Get the data
Potential for
good (and mixed) solutions
Define
problem
and
hypotheses
© 2004 Capgemini - All rights reserved
Defining the issue is the first step in the journey to final mendations
Develop Conclusions and Make mendations to Implement
Find Insights
Analyse
Data
Gather Data
Form Hypotheses
So what? —aha, new thought
What you should do… and how
Define the Issues
What are the questions keeping you awake at night?
Factual information gathered to prove or disprove hypotheses
Analyse what the data tells us
Statements that provide direction and structure for the analysis
© 2004 Capgemini - All rights reserved
Hypothesis formation ensures that our analysis is focused on our client’s problem
Form Hypotheses
Define the Issues
Gather Data
Analyse Data
Find Insights
Develop Conclusions an