文档介绍：TableofContentsCover-----------------------------------------------------------------------------------4PART1:INTRODUCTION------------------------------------------------------5CHAPTER1FACILITYMANAGEMENT—ANINTRODUCTION----------------------------------------------------------------5PART2:PLANNING--------------------------------------------------------------31CHAPTER2BENCHMARKING---------------------------------------------31CHAPTER3STRATEGICPLANNING-----------------------------------57CHAPTER4BUSINESSTRANSFORMATIONANDFACILITYMANAGEMENT------------------------------------------------------------------79CHAPTER5FINANCIALMANAGEMENTFORFACILITYMANAGERS-----------------------------------------------------------------------95CHAPTER6ULTIMATECUSTOMERSERVICE----------------------133CHAPTER7DISASTERRECOVERYPLANNING-------------------141PART3:ANALYSISANDDESIGN-------------------------------------------157CHAPTER8ALTERNATIVEWORKPLACES---------------------------157CHAPTER9FACILITIESCONDITIONASSESSMENT-----------199CHAPTER10THINKINGGLOBALLY—PETITIVEEDGE--------------------------------------------------------------------------------225CHAPTER11SUSTAINABLEDESIGN----------------------------------233CHAPTER12SMARTBUILDINGS,INTELLIGENTBUILDINGS-----------------------------------------------------------------------251CHAPTER13LIGHTING----------------------------------------------------293CHAPTER14ERGONOMICSANDWORKPLACES---------------305CHAPTER15MANAGINGTHENEWHEALTHCAREREALESTATEPORTFOLIO:ACASESTUDY---------------------------------ANIZATIONALREADINESSCASESTUDY:IMPLEMENTINGTECHNOLOGYATROCKETDYNE,PANY-------------------------------335PART4:IMPLEMENTATIONANDMANAGEMENT-----------------353CHAPTER17PROJECTMANAGEMENTANDINTEGRATION-353CHAPTER18REALESTATEPORTFOLIOMANAGEMENT---ANIZATION:ANAPPROACHTOPORTFOLIOMANAGEMENT---------------------------------------------395CHAPTER20THEDESIGNANDCONSTRUCTIONPROCESS---------------------------------------------------------------------------431CHAPTER21SPACEA