文档介绍：2010-9-28
Hotel Knowledge Manual
Partition
分类
General Information 公共部分
Rooms 房务部分
Food & Beverage 餐饮部
CARDS & BENEFITS 酒店用卡
BEAUTIFUL XIANGFAN 城市信息
FO 前厅
HSKP 客房
SEC 保安
ENG 工程
Total
总计
19
37
18
23
6
18
4
27
152
General Information 公共部分
G1
Q: Where is your hotel? 你们酒店在哪里?
A: The hotel locates at No. 11 Changhong north road Xianfan.
答:酒店位于襄樊市长虹北路11号。
G2
Q: What is the name of your hotel? 你们酒店的名称是什么?
A: The hotel's name is Crowne Plaza Xiangfan.
答:襄樊万达皇冠假日酒店。
G3
Q: What are the hotel website and the E-mail Address? 酒店的网址和电子邮件是什么?
A: The hotel website is , the E-mail Address ******@. Can I write that down for you?
答:酒店的网址是件是Inform@,需要我写给您吗?
G4
Q: What are the hotel telephone and fax number? 酒店的电话和传真号码是多少?
A: The hotel telephone number is 0710-3288 866, the fax number is 0710-3288 899.
答:酒店电话是0710-3288 866,传真号码是0710-3288 899。
G5
Q:What is the (structural) height of hotel’s building and how much area occupies the hotel?? How many floors are there in your hotel? 酒店建筑高度是多少, 建筑面积事?共有多少层?
A:The structural height of the hotel is meter, nearly 42691 m2. There are total 21 floors. 19 floors are on the ground and 2 floors are below the ground.
答:,建筑面积近42691平方米。共21层,地上19层,地下2层。
G6
Q:How many rooms of our hotel? 酒店共有多少间/套房间?
A:303 rooms.
答:共303间/套。
G7
Q:How many parking seats in your hotel? 酒店共有多少停车位?
A:More than80, including the -1, -2 basement and building around.
答:80多个停车位,包括大楼外围以及地下-1和-2楼。
G8
Q: Who is the General Manager? 酒店的总经理是?
A: Our General Manager is Mr. Roy Leung.
答:总经理是梁炳权先生。
G9
Q: Who’s the pany? 酒店业主公司的名称是什么?
A: Xiangfan Wanda Plaza Investment Co.,Ltd.
答:业主公司是襄樊万达广场投资有限公司。
G10
Q: Who is the Owner’s Rep & .? 业主代表兼副总经理是?
A: Our Owner’s Rep & . is Mr. Andy Liu.
答:业主代表兼副总经理是刘晓风先生。
G11
Q: What is our hotel vision? 什么是酒店的远景与使命?
A: To be the leading international 5-mercial hotel in Central China. To build the best employee relationship Employment Brand. To create the best practice