文档介绍：Chapter 11
MUNICATION
AND INFORMATION
TECHNOLOGY
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You should learn to:
Explain the barriers to effective munication and how to e them
Contrast the munication flows works
Describe two developments in information technology that have had a significant impact on munication
Discuss how information technology anizations
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Learning Objectives
2
Learning Objectives (cont.)
You should learn to:
munication
Explain the munication process
Describe the factors on which the munication methods can be evaluated, and on what the choice munication method depends
Tell how munication affects managers
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Understanding munication
What munication?
The transfer and understanding of meaning
if no information has been conveyed, communication has not occurred
everything that a manager does municating
munication does not equal agreement
munication is the basis for many managerial problems
munication - occurs between munication - all the patterns, networks, and systems munication in anization
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Process Of munication
Elements of the Process
message - expresses the purpose of munication
encoding - converting the message in symbolic form
affected by the skills, attitudes, and knowledge of the sender, and by the culture of anization
channel - medium for conveying the message
decoding - retranslating symbols into a message
affected by personal characteristics of the receiver
noise - disturbances that interfere with the transmission, receipt, or feedback of a message
message itself and channel can munications
feedback also subject to same sources of noise
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5
The munication Process
Sender
Message
Medium
Receiver
Encoding
Noise
Feedback
Message
Decoding
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Process Of munication (cont.)
Methods municating Interpersonally
a wide variety munication methods exist
choice of a method should reflect:
the needs of the sender
the needs of the receiver
the attributes of the message
the attributes of the channel
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7
munication Methods
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