文档介绍：The Manager’s
Pocket Guide to
Performance Management
Sharon G. Fisher
HRD Press
Amherst, Massachusetts
Copyright © 1997, Human Technology, Inc.
All rights reserved under International and Pan-American
Copyright Conventions. No part of this book may be reproduced in
any form or by any means, electronic or mechanical, including
photocopying, without permission in writing from the publisher.
Published by: HRD Press, Inc.
22 Amherst Road
Amherst, MA 01002
(800) 822-2801
(413) 253-3490 (fax)
ISBN 0-87425-419-1
Production and design by Jean Miller
Cover design by Eileen Klockars
Editorial services by Robie Grant
Introduction
Introduction
The purpose of this pocket guide is to provide managers with
practical tools for enhancing employee performance. The guide
includes the following information:
Section Page
Overview: Identifying Employee Development Needs 1
Gives a big picture look at employee development.
A Systems Approach 5
Presents a systems approach to identifying and
evaluating employee development needs and
performance enhancement strategies.
Fostering a anization 13
Provides an overview of the anization
principles and allows managers to assess their
organizations using these principles.
Analyzing Employee Performance 27
Includes tools for establishing desired performance
levels, determining current performance levels, and
analyzing performance gaps.
Identifying Causes of Performance Gaps 45
Presents steps to determine the extent of, and
reasons for, the performance gaps.
Selecting Nontraining and Training Strategies 55
Offers tips on using nontraining and training
approaches for addressing performance gaps.
Managing Training Resources 75
Stresses the importance of the business decisions
related to acquiring training services.
The Manager’s