文档介绍：基于电子商务的快递业务运作流程优化研究
摘要
通过文献研究和社会调研明确当前我国基于电子商务的快递企业的发展状况,归纳快递企业业务流程现存问题。针对问题,协同考虑电子商务企业、快递企业、终端客户的共同利益,本文提出电商下快递业务流程优化方案,最大程度地发挥电子商务平台信息搜集的作用,快递公司早期介入电子商务,搭建完善的快递需求信息系统网络并与电子商务网站和终端客户有效衔接,使信息沟通顺畅有效,形成一体化的快递服务,满足终端客户个性化快递需求。对优化策略定量化、具体化,将一次指数平滑法编入系统程序,预测系统根据历史相关数据和外界环境变化,预测业务量高峰,决定是否启动旺季应急预案,避免旺季快递爆仓现象,形成基于电子商务的新型快递业务流程,最后通过经济效益、社会效益两方面分析新型快递业务流程的的预期效果。
关键词:快递;电子商务;流程优化;配送;信息
Research on Optimization of Express Business Operation Process
Based on merce
Abstract
Through the literature review and social investigation, this article defines the development situation of express business process based on merce in China, and concludes existing problems in express business process currently. In order to solve the problems and meet the end customers’ personalized express demand, mon interests of merce enterprises, express enterprises, and end customers collaboratively, this article puts forward the optimizing scheme of express business process, maximizes merce platform’s ability of information collection with the early intervention of express, sets up Express Demand Information work that connects merce sites and end customers effectively and makes munication effective and smooth, and forms the integration of express service. This article quantifies and specifies the optimizing strategies, and writes the 1st exponential smoothing into system program to predict peak business according to the historical data and environment changes outside by prediction system, to decide whether to start emergency plans to avoid express warehouse detonation phenomenon, to form new express business process based on merce. Finally, this paper analyzes the application effect of the new express business process from aspects of economic benefit and social benefit.
Keywords: express; merce; process operation; distribution; information
目录
一、绪论 1
(一)研究背景及意义 1
(二)主要内容 2
(三)研究方法 3
(四)本文创新点 4
二、基本概念 5
(一)电子商务、快递相关概念 5
(二)电子商务与快递的关系 6
三、基于电商的快递业务运作流程分析 8
(一)基于电商的快递业务流程概述 8
(二)基于电商的快递