文档介绍：Agenda
Culture and Its Impact
Defining High Performance Culture
Creating a High Performance Culture
Cycles of Use Ecosystem
Performance Management
Talent Development
Case Study
Questions
2
With You Today
3
Brent Jameson, Vice-President, Guidon Performance Solutions, LLC
Over 15 years experience in application of Lean and Six Sigma
Extensive experience migrating Kaizen and Lean thinking from manufacturing to front and back office operations
Client experience in retail, healthcare, financial services, information technology, and munications
Jim Dickey, Vice-President, Guidon Performance Solutions, LLC
Over 15 years experience in application of Lean and Six Sigma
Co-founder of Guidon Performance Solutions – the pioneer in applying LeanSigma® in non-industrial and non-panies
Client experience in retail, healthcare, financial services, munications and government
Pioneered groundbreaking approach to managing capacity and staffing in plex, highly variable operating environments
4
Corporate Culture
cul·ture: the set of shared attitudes, values, goals and practices that characterizes pany or corporation.
-Webster’s Dictionary
5
What Is Corporate Culture
Culture is represented in the norms and unwritten rules that guide employee actions
Corporate cultures are shaped by a variety of influences
nature of the business
geography
fingerprints of pany founders, current leaders and associates
Culture “happens”
You can accept the hand you have been dealt or you can take action to change it.
The Power of Culture
Corporate culture can have a significant impact on a firm's long-term economic performance.
Corporate cultures inhibiting strong performance are not rare; they develop easily, even in firms full of reasonable and intelligent people.
Although tough to change, corporate cultures can be made more performance-enhancing.
6
John Kotter and James Heskett,
Corporate Culture and Performance
7
Creating a High Performance Culture
“The culture of pany is the beha