文档介绍：摘要
本论文的研究课题《在线客服系统的设计与实现》是基于Eclipse ,本系统的开发根据任务书的要求通过系统需求分析、设计、实现与测试等过程,完成了系统功能模块的设计与实现。
本论文前言论述了课题背景及意义;第一章论述了系统运用的相关技术及开发环境;第二章需求分析与概要设计论述了在线客服系统的功能分析;第三章系统设计与实现详细阐述了系统功能设计和数据库设计,列出了主要的程序流程图,并附带了一些主要的窗口界面和程序代码;第四章系统测试主要阐述了系统测试方法和测试用例及测试结果。
本论文重点阐述了在线客服系统的设计方案,详细设计了系统中的各管理模块,实现了在线客服系统的基本功能,达到了系统设计的预期目标,提高了网站客服人员的工作效率。
[关键词]:在线客服;客服字典;在线留言;在线评价;系统设计;
Abstract
The research topic “the research and implement of on-line customer service system ” is bases on eclipse tools and mysql as development background database, this system development according to the requirements of the mission statement through a systematic needs analysis, design, implementation and testing pleted the system design and implementation of functional modules.
Introduction This paper discusses the background and significance of the subject; In Chapter I mainly on the use of the system and related technology development environment; Chapter II demand analysis and summary of the detailed design of on-line customer service systems analysis; Chapter III System Design and Implementation of the detailed design and function of the system database design; the procedures set out the main flow chart, and the fringe of the main window and some code; Chapter IV system testing mainly on system testing and measurement methodologies and Test Case Test results.
The system focuses on the on-line customer service design and implementation, detailed design of the system in the management module enables the management of personnel and the daily work of the basic functions of the system design to achieve the desired objective to improve the personnel and the daily work management efficiency.
[Keywords]: On-line Customer Service; Customer-service dictionary; online memo; ment; System design;
目录
1. 概述 1
. 相关技术概述 1
. 软件工程方法 1
. 数据库系统设计 2
. 开发环境与开发工具 2
. J2EE 3
. Tomcat 4
. SSH2框架 5
. DWR 6
. MySQL 6
2. 系统需求分析与概要设计 8