文档介绍：接待服务常用英语
一、欢迎和问候语:
do you do?您好!(初次见面)
Glad to meet you .很高兴见到您。
morning(afternoon, evening), sir(madam)
早上(下午、晚上)好,先生(夫人)。
3、How are you?您好吗?
Fine, Thanks. And you ?很好,谢谢。您好吗?
4、e to our hotel (restaurant , shop).欢迎到我们宾馆(餐厅、商店)来。
5、Wish you a most pleasant stay in our hotel .愿您在我们宾馆过得愉快。
6、I hope you will enjoy your stay with 。(客人刚入店时)
I hope you are enjoying your stay with 。(客人在饭店逗留期间)
I hope you have enjoyed your stay with 。(客人离店时)
7、Have a good time!祝您过得愉快!
二、电话用语:
8、hotel , front desk. Can I help you?**饭店,前厅。您找谁?
9、Sorry, I've dialed the wrong ,我拨错号了。
10、May I speak to your general manager?能和你们总经理说话吗?
。
11、Sorry, he is not in at the ,他现在不在。
Would you like to leave a message?您要留口信吗?
12、,请再说一遍,好吗?
I beg your ,请再说一遍,好吗?
三、祝贺用语:
13、Congratulations!祝贺您!
14、Happy birthday!生日快乐!
15、Happy new year!新年快乐!
16、Merry Christmas!圣诞快乐!
17、Have a nice holiday!假日快乐!
18、Wish you every ess!祝您成功!
四、答谢和答应语:
19、Thank you (very much).谢谢您(非常感谢)。
20、Thank you for your advice (information , help)感谢您的忠告(信息、帮助)。
21、It's very kind of you .谢谢,您真客气。
22、You are e .不用谢。
23、Not at 。
Don't mention it .不用谢。
24、It's my pleasure .非常高兴为您服务。
(With pleasure.)
(My pleasure.)
25、I am at your service .乐意为您效劳。
26、Thank you for staying in our 。
27、I'm sorry .很抱歉。
28、Excuse me .对不起。
29、I'm sorry, It's my 。那是我的过错。
30、Sorry to have kept you ,让您久等了。
31、Sorry to interrupt ,打扰您了。
32、I'm sorry about 。
33、I apologize for 。
34、That's all 。
35、Let's forget 。
五、征询用语:
36、Can(May)I help you?我能帮您什么吗?
Yes, 。
37、What can I do for ?
38、Is there anything I can do for you?有什么能为您效劳的吗?
39、Just a moment, 。
40、May I use your phone?我能借用您的电话吗?
。
Yes, of course .当然可以。
六、指路用语:
41、Go upstairs/。
42、It's on the second (th