文档介绍：“Case Study: Mobile Operator's
OSS Practice Using EAI“
@ TMW Nice '03
CommBus - EAI-Platform for
T-Mobile Deutschland's
Operating Support Systems
Dirk Jacob T-Mobile Deutschland GmbH
Oliver Hecker T-Systems GEI GmbH
******@TMW Nice 05/03
D. Jacob, O. Hecker
, page 1
CommBus - EAI-Platform for TMD‘s ponents
Content
I. Project „OSS - Communication Bus“ in TMD
ponents in Focus
The Paradigm - Data Synchronization
Project History
Challenges
II. Implementing the EAI - Framework (Oliver Hecker, TSI)
III. Lessons Learnt
******@TMW Nice 05/03
D. Jacob, O. Hecker
, page 2
CommBus - EAI-Platform for TMD‘s ponents
Content
I. Project „OSS - Communication Bus“ in TMD
ponents in Focus
The Paradigm - Data Synchronization
Project History
Challenges
II. Implementing the EAI - Framework (Oliver Hecker, TSI)
III. Lessons Learnt
******@TMW Nice 05/03
D. Jacob, O. Hecker
, page 3
CommBus - EAI-Platform for TMD‘s ponents
ponents in Focus
OSS Databases, Applications, and Interfaces
******@TMW Nice 05/03
D. Jacob, O. Hecker
, page 4
CommBus - EAI-Platform for TMD‘s ponents
ponents in Focus
ponents in Focus
Workforce
Workforce DefectDefect
Management Problem
Management Problem TrackingTracking
ReportReport
PerformancePerformance
ManagementManagement
work
MonitorMonitor
work
DatabaseDatabase
******@TMW Nice 05/03
D. Jacob, O. Hecker
, page 5
CommBus - EAI-Platform for TMD‘s ponents
ponents in Focus
How are ponents in focus related to TOM?
Customer Interface Management Process
CustomCustomerer
OrderOrder ProblemProblem InvoicingInvoicing / /
SalesSales QoSQoS
HandlingHandling HandlingHandling CollectionCollection
ManagementManagement
Customer Care Processes
ServiceService ServiceService ServiceService
ServiceService RatingRating and and
planning/planning/ ProblemProblem QualityQuality
ConfigurationConfigur