文档介绍：8-D 手法
Corrective Actions Procedure
8-Discipline Approach
矫正措施—— 8-D 手法
一. What is "8-D"?(什么是 8-D?)
8-D : A systematic approach utilized for true root cause finding & problem solving..
8-D: 是一个用于探索原因、解决问题的系统化流程。
Discipline 1. Use Team Approach 组建团队
Discipline 2. Describe The Problem 描述问题
Discipline 3. Immediate Corrective Actions 紧急对策
Discipline 4. Seek The Root Cause 根本原因
Discipline 5. Permanent Corrective Actions 永久改善措施
Discipline 6. Verification Of Effectiveness 效果确认
Discipline 7. Preventive Actions 防止复发
Discipline 8. Congratulate Your Team, Case Close 祝贺结案
shall 8-D be used? 何时用 8-D?
Supplier's quality performance consistently exceeds the agreed goal.
当供应商品质持续超出要求的目标时。
Supplier meets the agreed goal, but one failure symptom concentrates more than 2%.
当单一不良现象达到 2%,即使总体质量水平满足要求。
A defect occurred that should have been contained within the supplier's process.
供应商制程不良导致品质异常。
The failing parameter was not tested by supplier.
供应商未测试的参数导致不良。
三. Responsibilities 职责
The originator: Initiate the 8-D.
发起人:提出 8-D(CAR)的要求。
The supplier: 供应商
1. Shall provide responses in 8-D format.
必须用 8-D 的报告格式向发起人作出回复。
2. Communicate 8-D details internally as necessary.
准备 8-D 报告的详细内容。
3. Respond with immediate/permanent corrective actions as per goals.
按照计划要求提出紧急对策及永久改善措施。
4. Provide weekly updates to the originator as per schedule.