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How to Use This Book
A carpenter with only a hammer, one screwdriver, a pair of pliers, and a
straight-blade saw, can build s that are functional, but plain and
crude. The carpenter with many different tools at hand will be able to
create unique and well-crafted items and solve problem situations.
Like a carpenter’s toolbox, The Quality Toolbox provides you with a
choice of many appropriate tools for the wide variety of situations that
occur on the road to continuous improvement. Fifty-one different tools—
techniques and methods—plus numerous variations are described with
step-by-step instructions.
If the Toolbox were only a step-by-step guide to many tools, it would
be difficult to use. No one wants to read such a book cover-to-cover. How
can you know a tool will be useful if you don’t already know the tool?
Several aids help guide you to the right tool for the situation.
The Tool Matrix
The Tool Matrix (Table ) lists all the tools in the book and categorizes
them in three different ways to help you find the right one. To search for a
tool, ask yourself three questions.
1. What do we want to do with this tool? A carpenter who wants to cut
something will look for some type of saw, not for a screwdriver. Quality
improvement tools also can be grouped according to how they are used.
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2 THE QUALITY TOOLBOX
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