文档介绍：STANDARD OPERATION PROCEDURES
标准操作程序
FOOD & BEVERAGE
餐饮部
AGORA HOTEL, YANGZHOU
STANDARD OPEATION PROCEDURE
扬州京格酒店
标准操作程序
DEPARTMENT: F&B
部门:餐饮部
JOB TITLE: All staff
职务: 所有服务员
TASK NO: 01
号码: 01
TASK : How to clear soiled dishes
工作职责: 怎样清洁脏盘子
EQUIPMENT REQUIRED:
所需设备:
WHAT TO DO
内容
HOW TO DO IT
程序
WHY
目的
Approach guest table
Ask for the permission to remove the dish from the table
Remove the dishes
Discreetly leave the table
Observe guest after he has finished the food
Say : excuse me, sir/ madam , may I clear your…
Remove the soiled dishes from the right hand side of the guest
Ensure that is done quietly and neatly .
Practice the 3 “s”, this is : scrape, separate , stack.
*** Do not try to clear too many dishes at one time , go a second and third time if necessary .
*** Do not clear more than 3 plates at a time
Inform guest that we will serve him / her
Approach from right side of guest , present your right leg forward and slightly bend
For the safety and less breakage
PREPAREED BY:
起草人:
APPROVED BY: WU MEI LAN
批准人:
DESIGNATION SIGNATURE/ DATE
职位: 签字/日期
DESIGNATION SIGNATURE/ DATE
职位: 签字/日期
AGORA HOTEL, YANGZHOU
STANDARD OPEATION PROCEDURE
扬州京格酒店
标准操作程序
DEPARTMENT: F&B
部门:餐饮部
JOB TITLE: All staff
职务: 所有服务员
TASK NO: 02
号码: 02
TASK : How to clear and reset table
工作职责: 怎样清洁及重新摆台
EQUIPMENT REQUIRED:
所需设备:
WHAT TO DO
内容
HOW TO DO IT
程序
WHY
目的
Approach guest table
Stack the dishes
Clear the table
After guest leaves approach guest table with tray
Hold the tray with left hand and clear with the free hand
Stack the soiled dishes neatly on the tray to maximize the space
*** Do not over stack
clear the napkin first , followed by the glasses the plates
*** Go 2 to 3 times if it is not possible to clear every thing at once .
*** If you use table cloth in the restaurant , complete bare table top should never be shown in point of guest or during operation
To prevent accidents and breakage