文档介绍：海外购物当中最期待就是收到商品的那一刻,这一刻有人会欣喜若狂,看到自己买到的东西如获至宝,以白菜价买到正品的打折商品肯定让人高兴,但是也有RP不好的童鞋,收到商品那一刻也是当头一棒的时候,有可能网站商家发错了货,发少了货,发的货有破损或者发货过程中货物损坏等等,这就需要海购的朋友们了,通过各种方便来挽回损失。下面爱购转运的小编就为您详细的介绍一下:
首先,当然是联系是商家反映情况来解决,而国外商家都比较诚信,售后服务也比较好,90%都能通过此途径解决。而联系商家方式可以有三种,电话、网站在线联系和邮件,前两种建议英文比较好的童鞋采用,对于一般的童鞋还是邮件来的实在,plaint letter)的注意点:
1、要写清楚购买情况,包括订单号、产品名称、序列号、日期、购买地点,这个可以通过前面收到的订单确认邮件来查询或者通过小票;
2、说明要解决的问题,是商家发错了货,还是发少了货,或者货物有破损等等。
3、自己的具体要求,对于海购的童鞋可能要向商家说明下商品已经被您带回国内了,不方便退货了。
4、允许的解决时间,一般可以不写,如果有特殊时间要求的,写上也无妨。
投诉信范本:
August 1, 2006
To: pany
888 pany Street
Chicago, IL 60000
From: John Smith
999 South West Main Street
Chicago, IL 60000
Attn: Customer Service
RE: PO#445392749; AAA Lawn Mower Model #A456
In the last 10 years, I have used your law care products on many occasions and I have been highly satisfied with the results. However, I recently purchased a lawn mower from pany and I have been dissatisfied with the product.
First of all, when I unpacked the product and begin assembly, I found that I was missing the plastic mower guard and cap cover, which reluctantly took 12 weeks to get delivered. Secondly, I noticed after the second use that the lawn was cutting in an irregular manner. Upon further inspection I noticed that the mower blade was rotating at an angle.
I went to local store #567 where it was purchased and they chuckled as I explained my dissatisfaction with