文档介绍：督
中华人民共和国国家标准
一
投诉处理指南
一一发布一一实施
国家技术监督局发布
目次
前言·····································································································,·············⋯⋯
范围·
引用标准“···············‘。·············,··················”················,······························ ······,一
定义·············································”····························,···················· ············⋯⋯
基本原则·················,·· ·················································⋯⋯
投诉处理的基本要素···
投诉处理的程序· ,”···········,’······ ······ ·,,,······· ········ ·,’,······。·····”·”· · ····· ···,⋯,
解决争议的途径··