文档介绍：酒店前台接待日常用语
Part 1 Greetings
第一部分问候
1. e to haiyatt garden Hotel . I’m ***, what should I call you, please?
欢迎光临海悦酒店。我是***,请问我该怎么称呼你呢?
2. Good morning/afternoon/evening, Sir/Madame. What can I do for you?
先生/女士,你好!请问我能为您做点什么?
3. My name is ***, is there anything else I can do for you, just let me know.
我叫***,如果需要我为您做些什么,请告诉我。
you have any problems, please feel free to contact us .
如果你有任何需要,请随时联系我们。
Part 2 Helping to Check-in
第二部分帮助入住
Please have a seat for a while I’ll help you with the check-in procedure.
请在那边稍坐一会儿,我将会为您办理入住手续。
2. Would you please give me your passport and credit card ?, I’ll return them to you right away after the check-in procedure.
请把您的护照和信用卡交给我。办完入住手续后,我会马上归还给您。
3. How many nights will you stay this time?
这次入住您会住多少天?
4. Which room would you like, smoking room or non-smoking room?
您是要吸烟房间还是不吸烟房间?
5. Excuse me, Sir/Madame. How would you like to pay the deposit, together or separately?
先生/女士,不好意思,打搅一下。请问您是要分开付押金还是一起付呢?
Here is your room key and the breakfast coupon. Would you please sign here?
这是您的房卡和早餐券。请您在这里签个名好吗?
7. Here are your passport and the credit card . You can go up to the room now I hope you enjoy your stay with us..
这是给回您的护照和信用卡。现在您可以上房间了。希望您在这里居住愉快。
Part 3 Providing Service During Staying
第三部分居停期间提供服务
Regular Service常规服务
(1) Please wait a second. I’ll transfer it for you. .
请稍等一下。马上为你转接过去。
(2) Because
so please be careful.
今天外面在下雨,地面很滑走路时请多加小心。
Service网络服务
There is free broadband access in every room , connector plug is on the desk.
写字台上有宽带插头,您可以随便使用。
(2) There is a little trouble in puter service center, so the is disconnected temporarily. Please wait a while, It’ll be recovered soon.
对不起,酒店的电脑服务中心出现了一点小故障,房间暂时不上了网,请稍候一下就会恢复正常。
(3) Ok, I’ll arrange puter engineer to help you.
好的,我马上安排电脑员上去帮您。
About the Laundry关于洗衣
The laundry collected between 8am to 6pm will be returned at midnight on the same day ;while the one collected between 6pm to 8 am will be returned at 2pm on the next day.