文档介绍：原有教学模式教案课程名称:酒店英语听说总素质学分:3总学时:48(理论学时:24;实践学时:24)课程类别:□专业素质教育□非专业素质教育□特殊素质教育□必修□选修□核心素质教育□非核心素质教育任课教师:所属单位:文法与外语学院职称:副教授授课专业:酒店管理授课班级:酒店管理1501班、UnitOneRoomReservationService章/节题目UnitOneRoomReservationService学时14教学目标Befamiliarwiththeformalitiesofmakingreservation;BeabletointroducesomeinformationabouttheFrontDepartment;;refined-choseninstruction;ListeningandOralpractice;教学内容及进程一、课堂检验(包括提问、讨论、随堂测验等)备注栏:时间安排、教学方法、举例、案例、新增内容填写等提问:(1)Whatisthehotel?讨论:(1)Whatkindofservicescanyougetifyouliveinahotel?(2)Whatisthemostimportantproductinahotel?(3)Whatistheclassificationofthehotel?(4)?二、精讲内容(包括①要点、重点、难点;②互动设计;③板书设计)1、要点:(1)Ahotelisatemporaryhomeforpeoplewhoaretraveling.(2),suchasaswimmingpool,agolfcourse,orabeach.(3).(4)Asyouknow,,mercialhotel,conferencehotel,resorthotel,residentialhotel,economyhotel(budgethotel).(5)-starhotels,.(6)WhatistheimportanceofFrontOffice?’sthehotel’?1)tosellguestrooms2)toprovideservicessuchashandlingmails,)))ounts,determinecredits,renderbills,receivepayments,6))toconstructguesthistoryfileforfuturereferences.(8)WhatkindsofsectionsareincludedintheFrontOffice?Reservation;FrontDesk;Concierge;Businesscenter;