文档介绍：礼宾部新员工培训计划表NEWEMPLOYEETRAININGCHECKLISTConcierge-FONewemployee'sname新员工姓名:Division/Section部门:Position职位:SupervisorName主管姓名:Date日期Employee'sSignature员工签名HotelOrientation酒店入职培训DepartmentalOrientation部门入职培训SerialContentsHrs能力水平TraineerTrainer序号课程课时1234接受培训者培训员PART1:anization&conciergefunctionandtask前厅部组织架构&monlyusedforms礼宾部常用表格介绍13Theconciergeeverydocumentplacement礼宾部各单据位置摆放14Conciergedocumentsplacement礼宾部固定资产15Trafficaroundthehotel,touristinformation酒店周边交通、旅游信息16Shenzhentrafficandtravelinformation深圳交通、ingstandard迎客标准2Visitoroutstandards送客标准3Switchthedoorprotectionstandard开关车门护顶标准4Guestguidebodystandard宾客指引的肢体标准5Thelobbyordermaintenance,timelydissuadeindecentbehavior大堂秩序维护,及时劝阻不雅行为6Early,middleandlateshiftworkprocess早、中、晚各班次工作流程7Distributionofnewspaperstandardoperatingprocedure分发报纸的标准操作流程8Wastenewspapers,reportprocessing废旧报纸、报表的处理流程9Valetcalledthestandardoperatingproceduresofthetaxi代客叫的士车的标准操作流程11File,receiveandsendthestandardoperatingprocedure文件、团单接收及派送的标准操作流程12Mailreceivinganddeliveryofstandardoperatingprocedures邮件接收及派送的标准操作流程13Sendandreceivefax传真的发送及接收14Thesortingofthelobbypromotionalmaterialsandsupplements大堂宣传资料的整理及补充15LobbydailyShuipaimanagement大堂水牌的日常管理16Baggagecar,thebaggagesection,conciergehealthmaintenance行李车、行李房、礼宾台卫生的维护17Peakevacuationofguests高峰期疏散客人18Handleguestinquiries处理客人问询19Luggagestoragestandardoperatingprocedures寄存行李的标准操作流程20Standardoperatingprocedureofextraction