汽车专业英语-售与售后服务.ppt

文档介绍：:GreetcustomersKeepaconversationgoingFindoutneedsofcustomers分项目目标Teachingobjective分项目目标ThemethodofapproachDiscussing,listening,reading,presentingandrole-playingbythestudents;Explanationanddemonstrationbytheteachers;After-:?B:?A:Sure,I’:Goodafternoon,?B:No,I’:Ok,:Goodmorning,sir!CanIhelpyou?B:No,::Feelfreetoaskanyquestions,:Ok,:You’e[‘welkəm];可喜的;不必感谢的,不必客气的help[help];辅助;援助show[∫əu]...看;展出;显示;出示;。用于接待客户的场合。。用于较客气的场合。。。Feelfreetoaskanyquestions,。You’。RelatedLinks您和顾客说的第一句话可以是:CanIhelpyou?MayIhelpyou?WhatcanIdoforyou?CanIhelpyoufindanything?Areyoubeinghelped?Isanyonehelpingyou?Doyouneedahandfindingsomething?Haveyoubeentakencareof?:Describedifferentcars;Keepaconversationgoingwithcustomers;andLearnsomeusefulwordsandexpressions分项目目标Teachingobjective分项目目标ThemethodofapproachDiscussing,listening,reading,presentingandrole-playingbythestudents;Explanationanddemonstrationbytheteachers;After-classresearchandpracticebythestudents.