文档介绍：Copyright © 2009 Accenture All Rights Reserved.
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Copyright © 2009 Accenture All Rights Reserved.
IT Service Management
Service Support
Service Delivery
Service Level Management
Service Desk
Incident
Mgmt
Problem
Mgmt
Change
Mgmt
Release
Mgmt
Availability
Mgmt
Capacity
Mgmt
IT Financial
Mgmt
Service
Continuity
IT Asset and Configuration Mgmt
Infrastructure Mgmt
Platform
& Facilities
Mgt.
Tool Integration &
Process Automation
CMDB
Introduction to the NGDCv3 Services Stack
Focuses on both the Technology and Operations stacks to provide a “top down” Service Oriented Infrastructure
Physical Environment
ITIL based framework for Infrastructure Services
BSM
Business Service Management
ITSM
Business Services
IT Processes
Application Mgmt
Infrastructure Services
Application Services
Sec Mgmt
Security Services
Pooled & Virtualized Resources
Shared
Aggregated
Bladed
GRID
ponents
Server
Storage
Network
Security
Backup & Archive
Infrastructure Services
Platform Services
Provisioning Services
GRID Services
Storage Services
DR & BCP Services
Operations Mgmt
Infra Mgmt
Integration Services
Broker Middleware
Web Services
Ent Service Bus
EAI
SOA
Batch
NGDC v3 Services Stack
Client / Server
BI
ERP & CRM
Web & Portal
ITILv3 extends the Service Management framework to include Service Strategy and Service ponents
Green IT considerations drive the NGDC facilities
Application Cloud: “Software as a Service” delivers business services from beyond the firewall
Infrastructure Cloud: “Platform as a Service” provides virtualized infrastructure to the NGDC from beyond the firewall
Service Oriented Infrastructure
Virtualized
Resource
Service
Automated
Process
Technology
Integrated
Tools & Data
Management
PaaS Services
Cloud
GRID apps
SaaS
Infra Cloud
App Cloud
Enablement, integration and seamless operation of Infrastructure as a Service.
Managed by BSM layer which is oriented to business es.
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