文档介绍：汽车售后服务管理系统的设计与实现
摘要
随着我国汽车工业的高速发展,家庭轿车的逐步普及,社会汽车保有量的急剧增加,给汽车售后服务业带来了极大的商机。商家逐渐意识到建立以客户为中心的经营战略,努力把售后服务这一环节做好,可以大大增强企业的管理能力,为客户提供一流的售后服务,是企业建立品牌意识、实现差别化服务、取得竞争优势的有力武器。
根据汽车售后服务流程的特点和系统的建设目标,本文提出了基于 B/S( Browser /Server) 模式的售后服务管理系统结构模型。系统以ASP作为开发前台的工具,运用SQL Server 2000数据库作为强大的后台,Dreamwerver处理前台界面及美工,为客户提供了客户注册,信息查看,修改资料等功能,为管理者提供用户信息管理,车辆信息管理,配件管理以及服务站管理等功能。
本系统操作简单,安全性强,可行性好,可以有效减少企业的经营成本,提高工作效率,争创服务品牌。
关键词:ASP,SQL Server 2000, Dreamwerver
The Design and Implementation of Car Service Management Systems
Author : Wang Qianhong
Tutor : Yang Zhiwu
Abstract
With the rapid development of China's automobile industry, the gradual popularization of family cars, munity's rapid increase of automobiles, the automotive service industry has brought great business opportunities. e to realize that the establishment of a customer-centric business strategy, efforts to service this part well, can greatly enhance the management capacity, providing customers with quality service, is pany to build brand awareness, to achieve differentiated services tool petitive advantage, less developed profitable car service industry will e the focus of automobile pete.
Car service process according to the characteristics and the goal of building the system proposed in this paper based on B / S (Browser / Server) mode of the service management system model. System to ASP as a tool for development prospects, using SQL Server 2000 database as a powerful background, Dreamweaver handling front interface and art, to provide the customer registration information to view, modify data and other functions, and provides the user information management, vehicle information management, parts management, and service station management. System designed in this paper a simple, safe and strong, good feasibility, reduce business operating costs, improve efficiency, striving service brand.
Key words: ASP,SQL Server 2000, Dreamwerver
目录
1绪论 1
1
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可行性分析 2