文档介绍：Market Leader
Hotel & Restaurant English Training Expert
.cn

“Business English Expert”

Market Leader Hotel & Restaurant English Training
Call: 400-670-9199
Email: ******@market-
.cn/
Chapter 1 Courtesy English
UNIT 1: GREETING & FAREWELLS
VOCABULARY

e 欢迎 friend 朋友 farewell 告别
identify 识别 definitely 肯定 safe 安全的
enjoy 喜欢 pleased 高兴 sure 当然
trip 旅游 weekend 周末 again 再
look forward to 盼望 satisfaction 满意

PHRASES ON THE JOB

Good morning Good afternoon Good evening e back
早上好下午好晚上好欢迎回来
Hello How do you do? How are you? Fine, thank you, and you?
你好你好你好吗? 很好,谢谢,你呢?
Fine, thanks, and you? Good-bye Good night Good-bye for now
很好,谢谢,你呢? 再见晚安再见
It was nice to see you again. Have a good evening See you later. It was nice seeing you.
很高兴又见到你。晚上愉快。回头见。很高兴见到你。
Have a good weekend Have a safe trip Have a good day Hope to see you again
周末愉快。一路平安。祝您愉快。希望再见到您。
Thank you ing (Thanks ing) Look forward to seeing you again
感谢光临。盼望再见到您。

LISTEN TO THE CONVERSATION

Listen to the guest and then fill the gap in each sentence.
The guest’s name is .
The staff’s name is .
The guest will today.
He’ll live in next time es.

TALKING TO THE GUEST

Staff : Good morning. Mr. Smith. How are you today>?
Guest: Good morning. Jane. I’m fine, thanks, and you?
Staff : I’m fine too. Are you checking-out today?
Guest: yes, I think so
Staff : Did you enjoy your stay here?
Guest: Yes, I did.
Staff : I hope our service is to your satisfaction
“Business English Expert”

Market Leader Hotel & Restaurant English Training
Call: 400-670-9199
Email: ******@market-
.cn/
Guest: Sure. I’m very pleased with everything here.
Staff : Thank you. I wish you a nice trip home and look forward to seeing you again.
Guest: Thank you. I’ll e to the Sheraton next time I’m in Tianjin.

PAIR WORK

Find a partner and play the r