文档介绍：ptg
Cisco Unified Contact
Center Enterprise (UCCE)
Gary Ford
ptg
Cisco Press
800 East 96th Street
Indianapolis, IN 46240
ii Cisco Unified Contact Center Enterprise (UCCE)
Cisco Unified Contact Center Enterprise (UCCE)
Gary Ford
Copyright © 2012 Cisco Systems, Inc.
Published by:
Cisco Press
800 East 96th Street
Indianapolis, IN 46240 USA
All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means,
electronic or mechanical, including photocopying, recording, or by any information storage and retrieval
system, without written permission from the publisher, except for the inclusion of brief quotations in a
review.
First Printing June 2011
Library of Congress Cataloging-in-Publication data is on file.
ISBN-13: 978-1-58714-117-1
ISBN-10: 1-58714-117-5
Warning and Disclaimer
This book is designed to provide information about Cisco Unified Contact Center Enterprise (UCCE). ptg
Every effort has been made to make this book plete and as accurate as possible, but no warranty or
fitness is implied.
The information is provided on an “as is” basis. The author, Cisco Press, and Cisco Systems, Inc., shall have
neither liability nor responsibility to any person or entity with respect to any loss or damages arising from
the information contained in this book or from the use of the discs or programs that may pany it.
The opinions expressed in this book belong to the author and are not necessarily those of Cisco Systems, Inc.
Trademark Acknowledgments
All terms mentioned in this book that are known to be trademarks or service marks have been appropri-
ately capitalized. Cisco Press or Cisco Systems, Inc. cannot attest to the accuracy of this information. Use
of a term in this book should not be regarded as affecting the validity of any trademark or service mark.
iii
Corporate and Government Sales
The publisher offers excellent discounts on this book when ordered in quantity for