文档介绍：最牛英语口语培训模式:躺在家里练口语,全程外教一对一,三个月畅谈无阻!太平洋英语,免费体验全部外教一对一课程:HONEUsefultelephonevocabularyandphrasesinEnglish  ►MakingcontactHello/Goodmorning/Goodafternoon............please?I'dliketospeakto..........please. I'mtryingtocontact..........  ►Givingmoreinformation      • I'mcallingfromTokyo/Paris/NewYork/Sydney     • I'mcallingonbehalfof (...) ►TakingacallXspeakingCanIhelpyou? ►Askingforaname/information Who'scallingplease?Who'sspeaking?Whereareyoucallingfrom?Areyousureyouhavetherightnumber/name? ►AskingthecallertowaitHoldthelinepleaseCouldyouholdonpleaseJustamomentplease ►ConnectingThankyouforholdingTheline'sfreenow .....I'llputyouthroughI'llconnectyounow/I'mconnectingyounow. ►Givingnegativeinformation I'mafraidtheline'sengaged.  Couldyoucallbacklater?I'mafraidhe'sinameetingatthemomentI'msorry. He'soutoftheofficetoday/Heisn''mafraidwedon'thaveaMr/Mrs/Miss...hereI'msorry. There'. Ithinkyou'vedialledthewrongnumber.          I'mafraidyou'vegotthewrongnumber.  ►Telephoneproblems Thelineisverybad. Couldyouspeakupplease?Couldyourepeatthatplease?I'mafraidIcan'. Ididn'tcatchthat. Couldyousaythatagainplease?   ►Leaving/takingamessage CanIleave/takeamessage?Wouldyouliketoleaveamessage?Couldyougivehim/heramessage?Couldyouaskhim/hertocallmeback?Wouldyoulikehim/hertocallyouback?Couldyoutellhim/herthatIcalled?Couldyougivemeyournameplease?Couldyouspellthatplease?What'syournumberplease?PRESENTATIONSVocabulary  Audience Groupoflistenersorspectators   municationthroughfacialexpressions,bodymovements,etc.  Chart Sheetofinformationintheformofatable,graphordiagram  Diagram   Flipchart Padoflargepapersheetsonastandforpresentinginformation  Focus(on) Concentrateonsomething  Graph Diagramshowingtherelationbetweenvariablequantities  Guidelines Adviceorinstructionsgiveninordertoguideordirectanaction  Handout Writteninformation(reportetc)giventopeo