文档介绍：COMMUNICATION沟通技巧*MUNICATION? 沟通是什么?*MUNICATE? 我们是怎样沟通的?*MUNICATE? 我们是怎样沟通的?*“Howwasthismessagehandled?”怎样传递信息呢?“Isthemessage…信息是…… *Clear?清楚 *Concise?简洁 *Complete?完整*3C’sMemo:3C原则的备忘录“******@8.******@theHolidayInneveryoneisexpectedtoattend.”请全体人员准时参加星期四早8点整在假日酒店举行的销售会议。*Listening…注意听… *Youcan’tTalk&。*COMMUNICATIONSKILLS沟通技巧Most最多9%4Writing写NextMost稍多16%3Reading读NextLeast稍少30%2Speaking说Least最少45%1Listening听Taught教了Used用了Learned学到的*WhyIsItSoHardToListen? 为什么倾听如此之难?Icarrymyownagenda 我的思维不变IfIreallylisten,Imighthavetochangemybeliefs 如果我真的去听,我可能要改变自己的信仰Itismoreinterestingtotalkaboutmyselfthantolistentoothers 谈论我自己比听别人说话有意思Ittakestimeandenergytolistentosomeone-assumptionsareeasier 听别人说话费时费劲,而假设就容易多了*