文档介绍：Performance Management
Identify the major determinants of individual performance.
Discuss the three general purposes of performance management.
Identify the five criteria for effective performance-management systems.
Discuss the four approaches to performance management, the specific techniques used in each approach, and the way these pare with the criteria for effective performance-management systems.
Chapter
7
Performance Management
Choose the most effective approach to performance measurement for a given situation.
Discuss the advantages and disadvantages of the different sources of performance information.
Choose the most effective source(s) for performance information for any situation.
Distinguish types of rating errors and explain how to minimize each in a performance evaluation.
Chapter
8
Performance Management
Identify the characteristics of a performance measurement system that follows legal guidelines.
Conduct an effective performance feedback session.
Chapter
8
Introduction
Performance management is the process through which managers ensure that employee activities and outputs are congruent with anization's goals.
Performance Appraisal is the process through which anization gets information on how well an employee is doing his or her job.
Performance Feedback is the process of providing employees information regarding their performance effectiveness.
© 2006 The McGraw-panies, Inc. All rights reserved.
McGraw-Hill/Irwin
anizational Model of Performance Management
Individual
Behaviors
Situational
Constraints
Culture and
economic
conditions
Individual
Attributes
(skills, abilities)
Organizational
Strategy
Long and short
term goals
and values
Objective
Results
© 2006 The McGraw-panies, Inc. All rights reserved.
McGraw-Hill/Irwin
Purposes of Performance Management
Strategic
Developmental
Administrative
© 2006 The McGraw-panies, Inc. All rights reserved.
McGraw-Hill/Irwin
图:绩效管理流程
改进
计划
考评
实施
反馈
评估结果应用
组
织
目
标
岗
位
职
责
绩