酒店保险索赔制度.doc

文档介绍：:..Objective目标:。Procedure程序Thefollowingstepsmustbestrictlyfollowedtoensurethattheexposureofliabilityonthehotelareminimized:-应严格执行以下步骤,确保使酒店责任减到最小:,NEVERadmitliabilityordiscussresponsibilityforanyincidentinvolvinganythirdparties;有第三方在场的情况下,不得承认和讨论关于任何事故的责任。&IncidentReport*.Photographstobeenclosed,,如有需要还应附上相关图片。3-Collectcontactdetailsfromwitnesses(ifapplicable);收集证人详细联系资料(如果可行)(PSB)viatheSecurityManager,ifthelossinvolvedsuspiciouscrimesincludetheftandmaliciousdamage;如果遗失涉及到盗窃或恶意破坏,应通过保安经理,上报公安局。5・Donotdisturbthesceneofthelossuntilapprovalhasbeenobtainedfromtheinsurerorclearancefrommanagement;不得破坏事故现场,直到获得保险公司的批准或是管理层的清除命令。&IncidentreportsmustbefurnishedtoGM/EAM/DoFBS/、酒店经理、财务总监、保安经理。,不得主动公开宣布事件的起因。,应即刻上报总公司风险管理部WendellCouch以及法律部LizCollinson.*RapesorSexualAssaults强奸或性侵犯*AggravatedAssaultsofGuests,Inviteesoremployeeswhichresultofphysicalinjury对客人、被